After Sale Service Notes: Definitions & Explanations PDF | Download eBooks
Study After Sale Service lecture notes PDF with total quality management definitions and explanation to study What is After Sale Service?. Study after sale service explanation with TQM terms to review total quality management course for online MBA programs.
After Sale Service Definition:
After sales service is defined as any service provided to the customer after the customer has purchased a product or service.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
After Sale Service Notes:
After-sale services refer to the support provided to the customer even after the particular product is sold. It includes all the details of the product, the relevant information and guidelines and help to use the product. After-sale services are very important in order to satisfy a customer. The customers associate with the brand which increases brand value and in return, word of mouth publicity is positively achieved. This strategy also helps to retain the customers and keep them connected with the business for a long time. After-sale services normally include installation of a particular product, any needed repairs associated with the product, return or replacement of a defective product, training and guidelines for user etc.
Keep Learning with TQM Notes
What is Over The-Wall Syndrome?
In traditional way of manufacturing, there existed a hierarchy within the organization for design and production functions. Typically, a product ...
What is Supply Chain Quality Management?
Traditionally, the focus of organizations was on the quality control within the operations. Now, there is a trend of incorporating ...
What are Undeveloped Events?
Fault tree analysis is a method to identify and assess the faults within a system and their chances of occurrence. ...
What is Prioritization Grid?
As the name indicates, prioritization grid prioritizes the alternatives for easy decision making. Prioritization grid is helpful in making decisions ...
What is DMADV?
DMADV is a Six Sigma process improvement technique which is used in relation to Design for Six Sigma. It is ...
What is Pack Size?
Value stream mapping not only requires data and information which involves time, but also considers some other measures. One of ...
