Chain of Customers Notes: Definitions & Explanations PDF | Download eBooks

Study Chain of Customers lecture notes PDF with total quality management definitions and explanation to study What is Chain of Customers?. Study chain of customers explanation with TQM terms to review total quality management course for online MBA programs.

Chain of Customers Notes:

Chain of customers is the term used for the concept which shows that a worker at the next workstation is the customer of the worker of the previous workstation. This revolves around the idea that everyone has a customer. An organization is a customer of a raw material supplier. The end user is the customer of a finished product or service. In addition to that, every department of an organization has a customer. Departments can act as customers of each other as well. Either a customer is the end user or within the organization, it expects to be served on time with a quality product without defects. For example, in an organization, departments of design, manufacturing and marketing exist. Manufacturing is the customer of design (product is the design), and marketing is the customer of manufacturing (product is the manufactured product).

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