Tangible Notes: Definitions & Explanations PDF | Download eBooks
Study Tangible lecture notes PDF with total quality management definitions and explanation to study “What is Tangible?”. Study tangible explanation with TQM terms to review total quality management course for online MBA programs.
Tangible Definition:
A dimension of service quality that refers to the physical appearance of the service facility, the equipment, the personnel, and the communications material is termed as tangible.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Tangible Notes:
The word tangible means "something that can be touched". In terms of quality, tangibles is a service quality dimension. It involves everything physical related to the service which can include facility, service provider/personnel, material of communication etc. When getting a service, a customer also notices the tangible factors. Even though the service provided is good or the provider is responsive, still a customer can argue that the service is not of good quality due to the tangibles. For example, in a coffee shop, if the coffee machine is not clean, the coffee shop is dirt or the service provider is not dressed neatly, the customer will not be satisfied only on the base of coffee taste.
Keep Learning with TQM Notes
What is Taguchi Process?
Taguchi process is considered to be statistical but some behavioral aspects are also involved in Taguchi process. Six steps are ...
What is Pack Size?
Value stream mapping not only requires data and information which involves time, but also considers some other measures. One of ...
What is Actively Solicited Customer Feedback?
Customer feedback obtained through supplier/firm-initiated methods come under actively solicited customer feedback. The feedback data collected by this method is ...
What is Upper Specification Limit?
The nominal value of a product or a service is the desired measurement which the product or service is expected ...
What is Customer Retention?
One of the phase of customer relationship management is customer retention. It involves all the activities which aid in making ...
What is Qualitative Audit?
\Usually, the factors that can be quantified are audited in an organization. These include financial audits, performance audits etc. However, ...