Quality Dimensions Notes: Definitions & Explanations PDF | Download eBooks
Study Quality Dimensions lecture notes PDF with total quality management definitions and explanation to study “What are Quality Dimensions?”. Study quality dimensions explanation with TQM terms to review total quality management course for online MBA programs.
Quality Dimensions Definition:
Quality dimensions are the aspects of quality that help to better define what quality is.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Quality Dimensions Notes:
Quality has no specific definition. While defining quality, customers usually explain the word based on their own understanding. To some, if the product fulfills its intended purpose, it is a good quality product, while others consider a reliable product as a quality product. Same is the case with services. The quality of services in eyes of customers depend on special attention by the provider or his/her prompt response. Based on this, some quality dimensions are defined. Garvin proposed 8 product quality dimensions that include performance, features, reliability, durability, aesthetics, serviceability, conformance and perceived quality. PZ&B proposed 5 service quality dimensions including tangibles, service reliability, empathy, responsiveness and assurance.
Keep Learning with TQM Notes
What is Cause and Effect Diagram?
Cause and effect diagram is also called fish bone diagram or Ishikawa diagram. For improvements, sometimes efforts are made to ...
What are Chain Sampling Plans?
When acceptance sampling is selected as a technique for quality control, it is important to choose the appropriate sampling plan. ...
What is Customer Driven Quality?
The modern concept of business is "make it according to customers' needs". In today's world of business, the main focus ...
What is Auditing Standard?
To perform efficient and effective audits, there must be some established standards that should be met. A standard is a ...
What is Customer Retention?
One of the phase of customer relationship management is customer retention. It involves all the activities which aid in making ...
What is Process Capability?
By reducing the random and non-random variations from a process, the process becomes stable. However, being stable is not sufficient. ...