Serviceability Notes: Definitions & Explanations PDF | Download eBooks
Study Serviceability lecture notes PDF with total quality management definitions and explanation to study “What is Serviceability?”. Study serviceability explanation with TQM terms to review total quality management course for online MBA programs.
Serviceability Definitions:
Serviceability is the ease of repair for a product.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Serviceability refers to how easy is it to repair the product.
Introduction to Statistical Quality Control by Douglas C. Montgomery
Serviceability Notes:
Serviceability shows how easy it is to repair a product. It also involves the time and cost of repair. A product is considered to be serviceable when it is easy and cheap to repair it. It is also important to note whether the product requires a normal technician or a highly expert person for repair. Products with high serviceability are considered to be of good quality. For example, when an imported item is purchased by a customer, he/she should first consider if the spare parts of the item are available in the country, if the problem could easily be detected and repaired by the technician available, and what will it cost.
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