Contact Personnel Notes: Definitions & Explanations PDF | Download eBooks
Study Contact Personnel lecture notes PDF with total quality management definitions and explanation to study What is Contact Personnel?. Study contact personnel explanation with TQM terms to review total quality management course for online MBA programs.
Contact Personnel Definition:
Term 'contact personel' is used for people at the "front lines" who interact with the public in a service setting.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Contact Personnel Notes:
Contact personnel are the people that are directly linked to the customers in providing any kind of service. In service industry, some of the employees are responsible to develop the service e.g. development of a computer software. These people work behind the curtain and their interaction with customers is minimum. However, some of the employees work in the front line and communicate with the customers, either providing service, getting feedback or registering complaints. Customers usually related the quality of a service with the behavior of the contact personnel. Therefore, the contact personnel must be courteous, kind, friendly, respectful and polite.
Keep Learning with TQM Notes
What is 2x2 Design?
A factorial design is a type of designed experiment that involves two or more variables with discrete levels. All possible ...
What are Continuous Sampling Plans?
Sampling plan is the determination of the way and time of data collection. A sampling plan provides the information regarding ...
What is Box Plot?
One aspect of statistics is to represent data in an appropriate manner. There are different representation tools that can be ...
What is P Chart?
P chart is a type of attribute control chart which is used to determine the proportion non-conforming in a sample. ...
What is Computer-aided Inspection?
With the increase in technology use, every stage of product development nowadays use technology. When a product is designed, some ...
What is Engineering Process Control?
The purpose of control charts is to identify variability in the process. Variations in the process can be of different ...
