Contact Personnel Notes: Definitions & Explanations PDF | Download eBooks
Study Contact Personnel lecture notes PDF with total quality management definitions and explanation to study What is Contact Personnel?. Study contact personnel explanation with TQM terms to review total quality management course for online MBA programs.
Contact Personnel Definition:
Term 'contact personel' is used for people at the "front lines" who interact with the public in a service setting.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Contact Personnel Notes:
Contact personnel are the people that are directly linked to the customers in providing any kind of service. In service industry, some of the employees are responsible to develop the service e.g. development of a computer software. These people work behind the curtain and their interaction with customers is minimum. However, some of the employees work in the front line and communicate with the customers, either providing service, getting feedback or registering complaints. Customers usually related the quality of a service with the behavior of the contact personnel. Therefore, the contact personnel must be courteous, kind, friendly, respectful and polite.
Keep Learning with TQM Notes
What is Tiger Team?
A tiger team consists of very highly skilled people. These teams are developed for a specific task. Tiger teams work ...
What is Defect Concentration Diagram?
Statistical process control involves seven basic tools for quality control. One of them is called defect concentration diagram. A defect ...
What is Green Belt?
For the implementation of Six Sigma, the roles of different people within an organization may vary. A person with Green ...
What is Sample?
Inferences and estimations are to be made for a population. However, sometimes, the population size is very large and it ...
What are Customer Related Results?
In the modern world, everything within an organization is done to please the customer. An organization is considered to be ...
What is Scrap Cost?
Quality control is necessary to be performed in order to identify non-conforming or defective products produced by the process. The ...