Customer Related Results Notes: Definitions & Explanations PDF | Download eBooks
Study Customer Related Results lecture notes PDF with total quality management definitions and explanation to study What are Customer Related Results?. Study customer related results explanation with TQM terms to review total quality management course for online MBA programs.
Customer Related Results Definition:
Outcomes that indicate customer satisfaction with a product or service are called customer related results.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Customer Related Results Notes:
In the modern world, everything within an organization is done to please the customer. An organization is considered to be a successful one if its customers are satisfied from its products or services. For this reason, organizations focus more on customer related results. These include customer satisfaction or dissatisfaction, customers' perceived quality, customer retention, customer loyalty etc. Also, organizations tend to position themselves against their competitors on the basis of customers' ratings. Customer related results are also important to determine the quality standards of the organization. That is why focus on customer related results is emphasized in different international quality awards evaluation process.
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