Customer Related Results Notes: Definitions & Explanations PDF | Download eBooks
Study Customer Related Results lecture notes PDF with total quality management definitions and explanation to study What are Customer Related Results?. Study customer related results explanation with TQM terms to review total quality management course for online MBA programs.
Customer Related Results Definition:
Outcomes that indicate customer satisfaction with a product or service are called customer related results.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Customer Related Results Notes:
In the modern world, everything within an organization is done to please the customer. An organization is considered to be a successful one if its customers are satisfied from its products or services. For this reason, organizations focus more on customer related results. These include customer satisfaction or dissatisfaction, customers' perceived quality, customer retention, customer loyalty etc. Also, organizations tend to position themselves against their competitors on the basis of customers' ratings. Customer related results are also important to determine the quality standards of the organization. That is why focus on customer related results is emphasized in different international quality awards evaluation process.
Keep Learning with TQM Notes
What is Project Charter?
The first step in project management is to identify the objectives of a project. This is done by preparing a ...
What are Non-Conforming Products?
Variations can occur in products and processes. There can be two types of variations in processes, assignable variations and non-assignable ...
What are Financial Ratios?
In benchmarking practices, financial details of the initiator firm are sometimes compared with the target firm which is called financial ...
What is Bath Tub Shaped Hazard Function?
There are several reliability models used in the reliability studies. The most common model is bath tub hazard function. It ...
What is Interrelationship Diagraph?
Interrelationship diagraph is related to affinity diagram. It can be constructed only after the affinity diagram is made. It helps ...
What is Iso 9000:2008?
ISO 9000:2008 is an international quality standard that has gained a lot of importance over the years. A large number ...