Quality Measures Notes: Definitions & Explanations PDF | Download eBooks
Study Quality Measures lecture notes PDF with total quality management definitions and explanation to study “What are Quality Measures?”. Study quality measures explanation with TQM terms to review total quality management course for online MBA programs.
Quality Measures Definition:
Quality measures are defined as ratios that are used to measure a firm's performance in the area of quality management are called.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Quality Measures Notes:
With the increasing trend of quality management, firms sometimes compare its performance with the target firm based on quality. Quality measures help in quantifying quality related processes, results and outcomes, or issues. Quality measures include process capability index, reject rate, process performance measures etc. In addition, some other quality measures are scrap rate, percent defective, quality costs etc. For example, a telecom firm may compare its performance based on the number of calls dropped or response time for customer calls with the target firm. Considering quality measures for benchmarking is a good practice as organizations nowadays focus more on improvement in products and services quality.
Keep Learning with TQM Notes
What is Situational Leadership Model?
Situational leadership model is a theory that was proposed by Hersey and Blanchard. This theory outlines the relationship between the ...
What is Actively Solicited Customer Feedback?
Customer feedback obtained through supplier/firm-initiated methods come under actively solicited customer feedback. The feedback data collected by this method is ...
What is Certification Audit?
Organizations thrive to get certifications in various areas. The organizations tend to adopt the processes necessary for the certifications and ...
What are Core Values?
An organization, while developing strategies, must consider its core values. Core values are some principles that must be obeyed by ...
What are Enterprise Capabilities?
In order to achieve excellent quality in all the functions of an organization, the three spheres of quality (quality control, ...
What is Regression Model?
In process monitoring, control and improvement, there are some situations in which two or more variable are related to each ...