Features Notes: Definitions & Explanations PDF | Download eBooks
Study Features lecture notes PDF with total quality management definitions and explanation to study What are Features?. Study features explanation with TQM terms to review total quality management course for online MBA programs.
Features Definitions:
Features are attributes of a product that supplement the product's basic performance.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Features aid in answering what does the product do.
Introduction to Statistical Quality Control by Douglas C. Montgomery
Features Notes:
One of the eight product quality dimensions is features. Features are the characteristics of a product that add to its capability and efficiency. In addition to the intended basic performance of a product, customers usually go for the features, considering the products with more and better features credible. The price difference in different products are normally based on the added features. The companies charge more from customers for added features. For example, while buying a laptop, a customer would look for display type, screen resolution, RAM size and internal storage capacity and would be willing to pay for the better features.
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