Warranty Charges Notes: Definitions & Explanations PDF | Download eBooks
Study Warranty Charges lecture notes PDF with total quality management definitions and explanation to study What are Warranty Charges?. Study warranty charges explanation with TQM terms to review total quality management course for online MBA programs.
Warranty Charges Definition:
All costs involved in service to customers under warranty contracts are called warranty charges.
Introduction to Statistical Quality Control by Douglas C. Montgomery
Warranty Charges Notes:
Costs of quality are divided into three classes or categories. One of the category is related to the costs when the product fails. This can happen both within the organization or after the product is shipped to the customer. To prevent losing customers on the basis of non-conforming products, organizations provide warranties to the customers for particular products. The warranties are usually provided for technical products. These warranties cover all the costs that incur when a product fails and needs maintenance or repair. The organization pays all the repair and maintenance costs in these cases. These costs are called warranty costs/charges.
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