Total Quality Management Notes: Definitions & Explanations PDF | Download eBooks
Study Total Quality Management lecture notes PDF definitions and explanation to study “What is Total Quality Management?”. Study total quality management explanation with TQM terms to review total quality management course for online MBA programs.
Total Quality Management Definition:
Total quality management (TQM) is a strategy for implementing and managing quality improvement activities on an organizationwide basis.
Introduction to Statistical Quality Control by Douglas C. Montgomery
Total Quality Management Notes:
Quality control is not only associated with monitoring and improving the quality of the products that are produced in the organization. A new concept of quality involves all levels of the organization and implement quality across the organization. This means that quality objectives must be in line with the organization?s objectives and policies. The process through which quality is implemented across the overall organization is called total quality management. Total quality management was introduced in 1980?s. Total quality management involves top management, middle management, workers, suppliers, and customers all integrated as a single unit. The quality concepts are applied to this single unit at all levels.
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