Customer Notes: Definitions & Explanations PDF | Download eBooks
Study Customer lecture notes PDF with total quality management definitions and explanation to study What is Customer?. Study customer explanation with TQM terms to review total quality management course for online MBA programs.
Customer Definition:
A customer is the receiver of goods or services.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Customer Notes:
The user of a product or service is called a customer. Usually, there is an economic transaction attached to the reception of products or services, but this is not always the case. Anything of value can be exchanged. Customers are classified into two types, internal customer who are the people working within the organization or who do not work but are directly linked to it and use the goods or services of the same firm during work. For example, inventory manager is the internal customer of the operator of a specialized software for inventory management. However, external customers/end users are the direct buyers of the products and use them in daily life. External customers must be satisfied.
Keep Learning with TQM Notes
What are Human Resource Measures?
One of the aspects of a business's success is its employees. It is important that the people employed by an ...
What is Regression Model?
In process monitoring, control and improvement, there are some situations in which two or more variable are related to each ...
What is Responsiveness?
With the perception of a customer, it is always important to get a prompt and timely response from the service ...
What is Batch Size?
An important metric required to develop a value stream map is batch size. Batch size is measured from a producer?s ...
What is Steepest Ascent?
Response surface methodology is used to model and analyze a system in which several different variables or factors affect the ...
What is Gauge R&R?
In the measure phase of DMAIC process, the important characteristics of the product are measured. These measurements must be verified ...
