Customer Notes: Definitions & Explanations PDF | Download eBooks
Study Customer lecture notes PDF with total quality management definitions and explanation to study What is Customer?. Study customer explanation with TQM terms to review total quality management course for online MBA programs.
Customer Definition:
A customer is the receiver of goods or services.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Customer Notes:
The user of a product or service is called a customer. Usually, there is an economic transaction attached to the reception of products or services, but this is not always the case. Anything of value can be exchanged. Customers are classified into two types, internal customer who are the people working within the organization or who do not work but are directly linked to it and use the goods or services of the same firm during work. For example, inventory manager is the internal customer of the operator of a specialized software for inventory management. However, external customers/end users are the direct buyers of the products and use them in daily life. External customers must be satisfied.
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