House of Quality Notes: Definitions & Explanations PDF | Download eBooks
Study House of Quality lecture notes PDF with supply chain management definitions and explanation to study “What is House of quality?”. Study house of quality explanation with SCM terms to review supply chain management course for online MBA programs.
House of Quality Definition:
A part of the quality function deployment process that utilizes a planning matrix to relate customer "wants" to "how" the firm is going to meet those "wants".
Operations Management: Sustainability and Supply Chain Management by Jay Heizer, Barry Render, Chuck Munson
House of Quality Notes:
In Quality Function Deployment the house of quality is the first matrix. It is the process used for the development of product by using the available resources of the firm to meet the consumer desires. Firms listen to the customer's requirements, then translate them in to the plans and then execute according to the demands of the customers.
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