Gap Notes: Definitions & Explanations PDF | Download eBooks
Study Gap lecture notes PDF with total quality management definitions and explanation to study What is Gap?. Study gap explanation with TQM terms to review total quality management course for online MBA programs.
Gap Definition:
Gap refers to the differences between desired levels of performance and actual levels of performance.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Gap Notes:
A gap is basically lagging behind of the desired level. Gaps can be in manufacturing, service, marketing and customer care. During a production process, a desired specification level is set. When the process produces products that are not according to the set specification level, it is said that a gap exists. Moreover, a company can provide outstanding services to the customers but still the customers cannot be happy. This is due to the fact that there is a gap between the provided services and the customers' expectations or needs. Gaps are very important to be identified as it is necessary to take action on those and eliminate them from the process to improve it.
Keep Learning with TQM Notes
What is Moment of Truth?
Moments of truth are the points at which customers come in contact with a firm and develops a perception about ...
What is Reliability?
Reliability shows how many times a product will stop working during its useful life. When a customer buys a product, ...
What is SIPOC?
DMAIC is a structured process that is used for quality improvement. It has five steps in which the first step ...
What are Yield Losses?
Internal failure costs are related to the costs associated with poor quality of products before they are shipped to the ...
What is Computer-aided Inspection?
With the increase in technology use, every stage of product development nowadays use technology. When a product is designed, some ...
What is Precision?
While controlling quality, the quality characteristics are measured using a measurement system e.g. gauge, instrument etc. A measurement system must ...
