Key performance indicators Notes: Definitions & Explanations PDF | Download eBooks
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Key performance indicators Definition:
Key performance indicators (KPIs) measure the quality of the process used to achieve the end results.
Project Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner?
Key performance indicators Notes:
The main focus of the organizations while carrying out projects is to make sure that the desired results are achieved. For this reason, it is important to check and monitor the progress of the project, ensuring that the project is going according to the plan. To do this, some factors must be considered which can be used to measure the quality of performed work. These factors are called key performance indicators. Key performance indicators are the critical factors that indicate the progress of the project to determine if the actual progress is according to the plan. They show if the intended results are being achieved or not. Examples of key performance indicators in different situations and businesses are customer satisfaction, inventory turnover, project schedule performance, resource allocation etc.
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