Process Benchmarking Notes: Definitions & Explanations PDF | Download eBooks
Study Process Benchmarking lecture notes PDF with total quality management definitions and explanation to study “What is Process Benchmarking?”. Study process benchmarking explanation with TQM terms to review total quality management course for online MBA programs.
Process Benchmarking Definition:
In process benchmarking , the initiator firm focuses its observation and investigation on business processes.
Managing Quality: Integrating the Supply Chain by S. Thomas Foster
Process Benchmarking Notes:
Process benchmarking is a type of benchmarking that involves a company (initiator firm) to collect information regarding different processes from the firm that has the better processes (target firm). The processes that can be studied and compared are technologies of a process, operating systems, flow of different processes, overall operations etc. The process that are compared are not necessarily the technical process. They can be management processes as well. As core processes are crucial to an organization's performance, so the improvement in core processes is very important. A firm can compare its processes with the best practices and pinpoint where it lacks behind and what can be improved in order to compete well in the industry.
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