Customer Feedback Meeting Notes: Definitions & Explanations PDF | Download eBooks
Study Customer Feedback Meeting lecture notes PDF with project management definitions and explanation to study What is Customer Feedback Meeting?. Study customer feedback meeting explanation with project management terms to review project management course for online MBA programs.
Customer Feedback Meeting Definition:
Customer Feedback Meeting determines whether the project provided the customer with the anticipated benefits, assesses the level of customer satisfaction, and obtains any feedback that would be helpful in future business relationships with this customer or with other customers.
Successful Project Management by Jack Gido and James P. Clements
Customer Feedback Meeting Notes:
When a project is completed, a meeting with the customer is conducted to get feedback regarding the project. This meeting helps to determine customer satisfaction level, anticipate if the expected deliverables are provided to the customer and get any feedback from the customer that will help the contractor in the future projects. Customer feedback meeting involves the presence of the project manager, important team members of the project team and the representatives of the customer's organization. A customer feedback meeting is scheduled before time by the project manager and the time is communicated to the other members of the meeting.
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