Service Recovery Notes: Definitions & Explanations PDF | Download eBooks
Study Service Recovery lecture notes PDF with supply chain management definitions and explanation to study “What is Service recovery?”. Study service recovery explanation with SCM terms to review supply chain management course for online MBA programs.
Service Recovery Definition:
Training and empowering frontline workers to solve a problem immediately.
Operations Management: Sustainability and Supply Chain Management by Jay Heizer, Barry Render, Chuck Munson
Service Recovery Notes:
Organizations use this to recover their customers by solving their problems by converting them into loyal consumers. It is considered as the through-out process that are planned to recover dissatisfied customer into satisfied one by giving them good services. Their main focus is to resolve issues of the customers at the counter before the complaining of customers.
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